Refund policy

You have 14 days to return ready-made products that have not been customised. The 14-day period begins on the day you receive the product.

To request a return, you must contact us within 14 days of receiving your order. The product must then be sent back within 14 days of notifying us that you wish to return it.

The product must be returned unused, unwashed, undamaged and, wherever possible, in its original packaging. If the product has been used or handled more than necessary to inspect it, the refund amount may be reduced.

Custom-stitched blouses, blouses made according to the customer’s measurements, fall and pico services, and other customised products cannot be returned or cancelled once the work has started.

The customer is responsible for providing accurate measurements when ordering a custom-stitched blouse. The blouse will be stitched according to the measurements and information submitted by the customer. Minor local alterations may sometimes be required, as the garment is stitched without an in-person fitting.

The customer is responsible for the return shipping cost unless otherwise agreed. We recommend using a trackable shipping service, as the customer is responsible for ensuring that the returned product reaches us safely.

Refunds will be issued to the same payment method used for the purchase after we have received the returned product or received valid proof that it has been shipped back.

If you receive an incorrect, damaged or defective product, please contact us as soon as possible with your order number, photographs and a description of the issue. Such cases will be handled as complaints and assessed individually.

Minor colour variations may occur due to lighting, photography, screen settings and the natural sheen of the fabric. Such variations are not necessarily considered defects.

Please use our Contact Us form before returning any product. The return address will be provided after your return request has been registered.